Emergency Preparedness

*NOTE: Date/time are tentative and subject to change. 

This session would use a real‑world case study, with actual expense data, to teach attendees how they should manage insurance events, claim processing, tenant communication, and operational response during unexpected incidents. It should highlight lessons learned from fire, water, or infrastructure failures, including how PMs/FMs should set tenant expectations, clarify what tenants must do versus what property or asset managers handle, and demonstrate how AI tools can support timely, accurate communication during emergencies. Developers should focus on insurance and claim management, tenant relationship expectations, AI‑enabled communication workflows, and incident response case studies such as a charging‑station fire during operating hours or after‑hours garage closures, to ensure attendees gain practical, actionable skills in crisis management and expense recovery.